Called Gatwick airport because can't get through to BA to book a wheelchair for Friday - got straight through and was told to call back tomorrow and they will arrange it.
Then I called my doctor's surgery to ask for yet another letter to take to my ATOS medical and she was so helpful and sympathetic - she told me that all the doctors in the practice are disgusted at the way people are being treated and how things have got worse and worse over the past year.
After the indifference and unhelpful attitudes of the ATOS staff on Monday it was like a breath of fresh air!
Caroline