So unfair

[Georgie17]

I was due to have my FET on saturday which will be my 5th transfer. Everything has been good and lining looking great. Had a call today from the clinic to say that their incubator has failed and that this cycle and transfer has to be cancelled until they get a new incubator. I am beyond devastated as I've spent weeks preparing for this including additional costly treaments. I can't believe this is happening to me and I'm so lost that the clinic can just cancel it due to their incubator problems without any alternatives as apparently they haven't got another option. I'm just venting as I'm so sad about this whole process xx

[AnnieAnnie]

Hi there I can imagine how frustraring this is for you especially after gearing yourself up to go through this all and also the financial implications with any other treatments you've had, have you had many? Supplements alone are a fortune let alone anything else especially if you're having to pay for more months. How can their incubator fail?! I've never heard of this happening. Are they HFEA regulated? Do they have a complaints team you can write to and explain to them clearly your concerns? I'm sorry this has happened to you but the only positive I can gleam from this is that at least you won't be going through treatment over the Xmas period and hopefully you can enjoy yourself. But also may be continue to use this extra time for your mind and body and getting yourself ready again xx

[Georgie17 in reply to AnnieAnnie]

Thank you. This was meant to be my 5th attempt. You've made some good points which I'll look into as I don't feel I should be responsible for the costs for the next try especially as it's their failure. I think it was a mechanical problem but I was so upset that I didn't ask for the detail. I will try my best to get to my normal self and think positive but it hurts so much as I was so ready for the frosties to be back with me. Thanks for your words of encouragements x

[Kari55]

I’m so sorry this has happened to you. It’s quite shocking actually that the clinic doesn’t seem to have any backup. I think I would make a complaint as this isn’t acceptable. Lots of love xxx

[Georgie17 in reply to Kari55]

Thanks, I will definetely make a complaint. Apparently it's their back up which failed and they can't proceed without a back up which is even more frustrating. If I wasn't so close, I might feel differently but I was so ready. I'm hoping I'll feel better in a few days. I've told my husband that i need junk food to get me through today!

[Kari55 in reply to Georgie17]

I don’t blame you, we invest a lot of emotions into this process. The clinic should have a backup of a backup. It’s just not right. Sending hugs xxx

[CatDV]

Oh no!!!

I totally understand your frustration. I would be so disappointed too! After all the preparation and expectations...

So sorry this is happening to you

Be strong lovely xxx

[Georgie17]

Thank you. It is all the mental and drugs prep which makes this all worse. I should be happy that my embryos are fine and in the freezer but I can't focus on hr positives for now. I hope that with time, I'll feel better and can enjoy christmas x

[hannahding]

I can't believe that a clinic can do this to their patients. I am sure it must have been horrible for you to cope up with. Sometimes I feel like the clinics these days are all about money and nothing more. One of the reasons why I stopped visiting my own doctor. We have since then been searching on clinics for ourselves. It has indeed been one of the most difficult tasks as there are very few who actually seem promising. It is such a disappointment. Stay strong and I hope things work for you.

[Georgie17 in reply to hannahding]

I know....I feel like they have all the power and make us jump through hoops to then let us down when we are at our most vunerable. I hope you find the right clinic for you and thanks

[Hidden]

I am so sorry to hear this and this doesn’t sound fair at all. Make sure you look into what you need to do to complain. Thinking of you xx

[Georgie17]

Thank you. I will be complaining for sure and it will help me deal with this sadness and anger x

[Kyell2]

This is just so rubbish and unfair on you. You should definitely complain...we had to do the same with our first clinic. Is it a private one? If so, expect the first reply to be a complete fob off but don’t accept it. Once they see you are serious they will have to offer you something, we ended up with a 2k refund.

Not that the money fixes it, but you shouldn’t be out of pocket for their issue x

[Georgie17 in reply to Kyell2]

I gave them a few piece of my mind and they've said they'll refund some of the cost but as I am a private patient, I had lots of extras so I'm expecting compensation for that too. I'll definetely take it further as this was not my fault at all. Thanks x

[Saya85 in reply to Georgie17]

How awful! Yes I definitely think you should push for compensation- if not refunded then they should give you the added extras for free next time and refund your treatment cost regardless.

Their insurance should cover their bill not yours !

But yes- thankfully they do have these back up procedures and follow them strictly as otherwise it could have been our embryos that were destroyed in the process.

So take heart that they’re safe as you said and that your treatments and supplements worked to give you the best chance which means you can relax knowing next time you’ll be just as ready if not more!

Enjoy the holidays for now x

[AmbK]

I'm sorry to hear about the clinic cancelling out your FET... it's definitely frustrating as I can imagine. I don't think they really have a choice with the incubator fail but then that doesn't lessen your level of frustration and annoyance in any way. It's even worse kind of disgusting when this rescheduling comes with add-on cost on your bills for apparently no fault or shortcomings at your end. Hugs for you!! I guess there's not much you can do that bite down onto the situation and wait it out. I think PP has a point, in fact, a great advice to channel the frustration and dismay into something more constructive by preparing for the FET and fill yourself up with optimism. You've come this far, know that a little more late might annoy you but will never dissuade you from hoping for the best and believing that something good will definitely come out of this postpone as well. Wish you all the luck in the world to find success soon... stay blessed stay optimistic

[Dunla]

How very disappointing for you. I can totally understand your sadness and frustration xx

[Tugsgirl]

Oh no. I hope at the very least some sort of compensation is offered to you. I guess these things can happen and that no one is really at fault but you have been hugely inconvenienced xx

[EmmaFoster1]

Hi there! I feel so bad for you. I can understand how difficult this time is for you. So it failed because of their incubator. Then it's their fault. Don't even pay them one more penny. This is not at all acceptable. This is a huge mistake. You should complain against them.

[Georgie17 in reply to EmmaFoster1]

Not sure if you read my follow up post as I did have the transfer done in the end. I'm testing on Wednesday and I'm counting the days till then. Thanks xx

[LeonaJordan]

Hi! I am so sorry that you went through a lot. But I m glad that you got your transfer done. I hope things work out for you now. Good Luck. Sending baby dust your way.