All I have lost 3 stone as needed to get a 30 bmi. When I went in i was 4 lbs left to go to get to 30 and I was 31.5. She still won't refer until that point .I was so upset as I have practically starved myself to get to this point and lost all that weight. I know I can do the extra but so wanted it done before Xmas as now I can't enjoy myself .... is there anyone I can complain to? Has anyone else had anything similar ?