Last Saturday my wife, daughter and myself decided to leave the car at home and make use of my disabled bus pass. We thought an afternoon at Upton Upon Severn for a pub lunch sounded good so off we set with my trusty oxygen pack on my back.
Things did'nt quite go as smoothly as I had hoped when on boarding the bus the driver refused to exept that my pass covers free travel for me and a companion. When I questioned this he told me in no uncertain terms that he had worked as a driver for 27 years and new he was right.
At this point I turned round to see my wife and daughter getting off the bus because we did not have enough cash to pay for two return fares. Luckily I had some loose change in my pocket and saved the day.
The problem was still there though, I new that the driver was wrong as I had read all the information that came with the pass and had already used it on many occasions with a companion without any problems.
So not being a person to shy away from a confrontation I asked the driver for his name or identification number and how to go about making a complaint to the bus company. I made it quite clear that I new he was incorrect and misinformed with his information. To my amaizement he refused any information to me, so we sat down and carried on to upton having held the bus up for some time. On reaching Upton I once again asked the driver for his identification as I wanted to exercise my right to complain and be re-embursed with my companions free travel fee. He told me my complaint was with the council but I insisted that this was not the case as it was him I wanted to complain about to his employer First Midland Red. He still would not give me any information.
The bus by now must have been at least 20 minutes late so it was time to stop this from spoiling our day out. I told the driver I would make my complaint when I got home direct to his
employer through the customer care section on thier internet webb site.
Also halfway through our journey another disabled person on leaving the bus told us to complain to the papers because he had been spoken to badly by the driver. He told us in his oppinion the driver had a problem with the disabled. He said his disability was not obvious because he had a heart problem so the driver had wrongly judged him on his apperance.
Well the complaint has been put in so we now have to wait and see what happens but I can't help feeling that the bus drivers poor attitude to the disabled has come from our goverment turning peoples oppinions into thinking were all just a bunch of scroungers.
Tony. (Lets hope this is just an isolated incident and not a growing problem)