Has anyone experience of this? My surgery is about to introduce it. You phone the surgery, the receptionist gives you a time-slot when the GP will phone you, and during that call the gp decides whether you need a face-to-face appointment
I am worried about this (a) it seems to be a way of keeping patients at arm's length, and (b) the potential for mis-diagnosis must be huge.
I found a website which listed 7 advantages of the scheme from the GP's point of view, the first 2 being that it enables them to work less and earn more!
My surgery has always been brilliant so I feel a bit like "if it ain't broke, don't fix it", but would be interested to hear other views?