When I click into internet It doesn't come up. All I get is Microsoft Windows. When I sign in another window comes up with - It appears someone is using your account. Well no one else has access to it. I am locked out of my account. It then asks me for another email address (I don't have one or want one) and then asks me for my code. I don't know what they mean. I don't have a code. How do I fix this please?