Yesterday I woke up at aprox 5.30 am gasping for breath and I was getting very panicky.I felt very cold but before calling an ambulance I was able to control myself using techniques that the nurse has taught me.The central heating had stopped working.I phoned British Gas who I have my boiler insurance with.The kind gentleman who answered said I can see you are on PRIORITY ,he then proceeded to ask after my health and did I require any assistance?By this time I was feeling slightly better ,thanked him and said no thank you.He arranged for a service engineer to be with me ASAP. The engineer arrived 2 hours later and what was thought to be a simple problem ,was not and took him 2hours to fix.However he was very kind to me and my wife and showed great concern for me.
So pleased you got it sorted fast , what a lovely change to have people that do a good job and care about their customers . I hope you are feeling better now and breathing is a bit better . Well done British Gas .
Really good to hear that you can get great service. Maybe you could send an email to British Gas to thank the engineers? Hope your breathing is a bit better and you are feeling OK. TAD xx
That's a great story. Perhaps when you have the time and feel recovered you could write to them and let them know. We all tend to be ready to complain, but not to praise.
I'm so glad you are alright now,BG are wonderful looking after you,my house was only 9C this morning but I've managed to warm it upto 12C now, I've got bottled gas but am afraid to use it up! xxx
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