Due to frequency of reordering portable O2 cylinders, I asked Air Liquide if they could let me have an extra cylinder (making 3 in total) so that they'd be delivering less often, and I'd have less cause to complain about their delivery failures. The telephone agent said this was not possible, and I would have to get a new HOOF from my doctor. I was surprised at this response as my previous supplier Air Products simply referred the request to a supervisor and agreed straight away that it would benefit both them and myself and granted my request without reference to a new HOOF.
I can't remember the HOOF actually stating how many portables to supply, simply that portable O2 is required. Have the rules changed or is this just another in a long line of porkies from AL?