Thought you may all like to know about a little battle we had today in work lol!
Lady came in with a prescription for her partner, issued by a hospital consultant that he had visited earlier. There was no quantity and it was not dated. Now the quantity was not a major problem as it is the pharmacists clinical decision as to how much to give. The problem was the date-or lack of. Without a date it is invalid. Cannot be issued. All docs know this.
Pharmacist tried calling the consultant at the hospital but as it was gone 5.30pm he had gone. They couldn't do anything. So. Dilema. We had to tell the lady that she would need to go back to the hospital tomorrow (an hour away) to get the prescription ammended. That would mean, no medication for her partner and a very unecassry journey and delay in taking the meds, let alone the stress it would cause him. Well we didn't. The pharmacist decided she would go into the surgery (happens to be next door) and see if the GP would help as this was the patients practice. She relayed everything to the receptionist who went to see the GP. As she couldn't wait, the pharmacist returned and I then went in to the surgery to wait for a reply.
It went like this...."He said it is nothing to do with us as it is a hospital prescription so don't know why you brought it to us in the first place. It is common sense the quantity is 28 for one month supply and if it is just a date thats needed, here, he's written it down for you."
On return to the pharmacy, and relaying said message, my pharmacist, bless her was mortified. Now the GP had definitely invalidated the prescription as he was not allowed to date it and put his initials to it. What she had asked was for him to issue a new prescription himself. I asked her if she wanted me to go back and try again and so I did. Well, it was like a red rag to a bull!
Upon my return, I spoke nicely but firmly to the staff mainly asking her to ask the GP if he really understood the reason why the prescription was needed blah blah blah. She promptly returned with a new prescription in hand and a rather sheepish look on her face. I wish I had seen the Gp's face to be honest.
Patient happy. We are happy. Result!