The oxygen coordinator at RB wrote a HOOF for an iGo portable concentrator for me in the middle of July. I am still waiting to recieve it. Air Liquide took over as supplier for this area in the summer - the service and communication is very poor in comparison with Air Products. When I hadn't heard from AL for some weeks after I knew they had received the HOOF, I called them. They admitted they had a request for lighter weight oxy cannisters but at first denied knowledge of a request for the iGo. When I insisted they look at the paper version they put me through to the HOOF team who agreed they had had the request on 17th July. However they said I was on a waiting list - they had been let down by their supplier. They agreed that they should have contacted me to let me know the situation.
I still do not have an iGo - contacted them again yesterday - they are still in dispute with the suppliers. I gather that they need these machines in at least three areas - sounds like they got the contract by putting in a low bid and are now having a problem in meeting the requirements. How far am I down the list I asked? In this region evidently the first person on list is from 12th July - I am not far down -17th July. Problem is there is no end in sight to the dispute. Is there anything more I can do than wait?
I have booked for my family to go to Centre Parc towards the end of October and need the portable for then. I know I can get one delivered but as my family live a couple of hours away from us I also want to be able to visit them overnight when I am feeling up to it - not when I have to make arrangements in advance. We have had to cancel the last two holidays because I have been ill at the last moment (Centre Parcs is an act of faith!).
For me the issue is that my health is deteriorating all the time, as is my ability to get about. I want to make memories with my grandchildren - I don't have time to wait forever!!