I received a redirected letter this morning from a Premier Inn in Kent, it was a letter from Dolby Vivisol and it was a form for me to complete for an electricity rebate! Do they send letters to all patients staying in hotels in their area? What a waste of time and money. Someone must be responsible for mailing lists and they surely can see from the address it is a hotel.
They couldn't get my o2 requirements right when I was last there so I cant expect them to get anything else right. When I was last there they didn't leave me any o2 to take out and about although I had been told the day before I left home my hoof was being filled and not to worry about anything. When we arrived i had no LOX and no portable cylinders. Their excuse ......the van driver/technician didnt have a van capable of unloading the LOX so he didnt bother and didnt think to mention to anyone in the office that he had left NOTHING.
We're doing a rerun in August so hopefully they might get it right :-).