Patients should be remotely screened before being directed to the most appropriate health service for their problem, new NHS guidance says.
Doctors are being told the system of 'total triage' must be embedded into general practice, despite the Royal College of GPs' reservations.
The method was brought in during the pandemic and sees a person checked by phone, video or online, unless clinically appropriate.
It comes despite the RCGP saying patients must be able to access both remote and face-to-face doctor appointments in a post-Covid world.
In a new report, general practice leaders said while remote consultations should be an option, they must not become the 'automatic default' for GP care.