Utter confusion about rights to home ... - British Lung Foun...

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Utter confusion about rights to home delivery

katieoxo60
katieoxo60

I have received a letter from NHS which states I am in the extremely vulnerable category. Yet when I signed into Sainsburys on line delivery I was told I am not in the category. How do they notify the supermarkets? As anyone else come against a similar problem with this supermarket.? I've been advised to contact the head man at the top. OH just to make it clear I cannot shop anyway due to other health issues besides COPD/ Asthma, I am also in the high risk due to several reasons one being I am over 70. I have signed up three times to the national register and have been receiving hampers of basic food for three weeks now, plus phone calls to check I am OK. How do Sainsburys get my name from the government and how do the tally that up to a customer who uses their shop regularly normally. I also had problems with my prescription at the POD infact she was quite lippy. Fortunately my Chemist was on the ball and polite with it. I have been registered for delivery before the coronavirus emerged due to health deterrioration. I would love to hear from anyone else who has had delivery problems, I have no help whats so ever, so have to ask other at risk elderly to help who are not extremely vulnerable. This is not how its supposed to work. Any suggestions please?

69 Replies
oldestnewest

Hi Katie,

I received a letter 3 weeks ago to say I was on the shielding list. I have had an account with Saisnbury's for several years but it was only last week that I had an email from them to say that they had received notification from the government that I was in the extremely vulnerable category but I am still struggling to get a delivery slot. At the moment I think that Sainsbury's are making changes to their system to accommodate the increased need for home delivery for the vulnerable but it seems that provision varies from one area to another. In my area the site is not releasing slots at all pending, I assume, these changes.

Unfortunately I think it is taking time for the information to gradually filter through to the supermarkets and letters are still being sent out to those missed on the first round. I hope that you are able to access home delivery soon and it may be worth logging on to other supermarket websites to see if they are able to meet your need.

Best wishes, Carole.

teenieleek
teenieleek
in reply to CDPO16

I’ve had the same problem with Sainsbury’s. I got an automated call from them saying I’d been accepted as vulnerable but when I try to register for deliveries it says I’m not recognised as vulnerable. I’ve given up.

katieoxo60
katieoxo60
in reply to CDPO16

Thank you , they don't even have any click & collect slots. I was beginning to think it was just me I am registered for home delivery and have a password, plus a nectar card and its connected to ebay online too. I will have to wait a while see if things alter before making an approach to someone higher up. Happy Easter Day.

Hi Katie, go to the .gov website and input your details there including your email which will speed things up with the online stores. Xx

Thank you I will try that tommorrow. Sorry for late reply.

Hi Katieoxo I have been getting a delivery every week from Asda this week there was 21 items missing which were dairy and meat off my order, I too have the nhs letter, after this mess up with Asda I went on Sainsbury’s whom I have used in the past also to be told I am not on the vulnerable list. I must admit it did make me cross. Has your local council been in touch with you if not give them a call, mine did, they can help getting these supermarkets to let you order or even getting supplies to you.

katieoxo60
katieoxo60
in reply to Patsy164

Thank you Patsy164, its the council that are sending my hamper I even have a letter from head of Adult Social Care confirming my status. Its just a complete fiasco. Even the prescription POD was a problem. But I already have my drugs delivered only wanted to order a repeat as usual. Fortunately my chemist got it to me quicker than usual. Early delivery due to Easter which is normal for repeat delivery prescriptions. Happy Easter Day

Patsy164
Patsy164
in reply to katieoxo60

Glad you have a hamper but it can be a fiasco when ordering food. My friend had a driver drop all her dairy on the floor!

Happy Easter and hope you get something sorted soon xx

Angelagone
Angelagone
in reply to Patsy164

Seems to be Asda speciality at the moment. You'll get the few treats you put on but no basics. And they keep sending me emails with recipe ideas , oh and urging me to donate to food bank ! Not good for my BP. I've given up on even trying to get a slot but am lucky having family nearby.

Hi Katie, we had problems getting anywhere with any supermarket but eventually got an email from Sainsbury’s and got a delivery slot. No slot for the following week though so when we received an email from Asda l checked on their website too. I now have a recurring delivery slot each Friday so won’t be bothering with Sainsbury’s.

I think lots of people have struggled with shopping deliveries and it’s a bit of a postcode lottery.

Hoping things improve for you very soon. Wishing you well. Xxxx

katieoxo60
katieoxo60
in reply to sassy59

Happy Easter to you both x Thank you for details of your experience. I'm sure things will change as this week wears on. I know they have done a brilliant job at setting up these things for vulnerable but for some they may have given up as its too stressful. Bye

Hi ,i would like to know how do you get the so called letter from the gov saying that you are extremely vulnerable to coronavirus , I have be contacted by the supermarkets saying that i am extremely vulnerable to coronavirus and have the special shopping slots when i want them thats cool, but need the letter for work so that i can get payed for 12 weeks and more if it comes to it

As long as you fit the criteria then I would ring your doctors. I presume you have completed the online letter stating you fit the category?

I presume you are in the UK? In which case look on FB for local volunteers who will do your shopping for you. Good luck.

I have no problem with shopping as it gets delivered by Tesco when i want being extremely vulnerable and yes in the UK ,it the letter i want thanks

So you seem to be getting deliveries no problem but don't have a letter? Can I ask do you normally have a delivery on a regular basis from Tesco. ?

No

Sounds Strange , I wonder how they got your details if you have not had a letter to say you are Highly Vulnerable as computers only react to the data they are programmed for. ? Thanks for your reply though.

This letter is supposed to be gendered from your medical history by NHS and then sent to your GP . Public Health is the main suggester of what happens to protect public health. One of my letters came from Department of Health & social care. Another one had NHS on it with my docters surgery details at the bottom of the last page.

I had an email from the supermarket too but nothing from the government. I rang the gp but they said they weren't sending letters, wait to hear from the government. I think I might try ringing the council to see if they can tell me. Good luck.

katieoxo60
katieoxo60
in reply to Rayswife

Sounds like a good idea if you can get through.

jac493
jac493
in reply to kennetbarble

Hi I'm exactly same I have plch not had any letter but have received emails from sainsburys to say I'm entitled to priority delivery slot for vulnerable people . I'd like to know how they got this information .

Hi Katie, I also had difficulty getting delivery slots. I have accounts with Asda and Morrison’s which I usually use at Christmas.

I did eventually get emails from Asda and Tesco ( who I haven’t shopped with for years)

While I was looking for slots I discovered that when I logged into my Iceland ( disused) account it simply asked if I had had a letter. When I tapped yes, it offered me next day delivery.

The other interesting thing I discovered was on the Asda site. I checked as usual and all slots were taken. However, there was a calendar above. I clicked on that and found a delivery slot.

It might be worth registering again on the government website and try to think of any accounts you may have. ( The only thing I had bought using my Tesco account was a coat.)

Katie,i was in the same position as you,when the government did another download of information on 06/04 i recivd an e.mail from Sainsburys advising me i had been finally registered and then another 5 day delay befor i finally had access to the system,so i think although it is little compensation you will appear on theur radar eventually.

I am pleased to hear your are recieving some govt food parcels,many of us although we registered for food have heard nothing back from the govt,needless to say if i can continue to get a supermarket slot in the future i will cancel my request to the govt so they can serve other people who are recieving nothing.

Love Ski's and Scruff's xx

Hello Skis I know why I got my hamper quick because I work voluntary with the older people so they don't want any complaints from me, I also help to monitor government produced leaflets ect to stop poor information being sent out to patients like ourselves. But it defies all logic to say your receiving one of the hampers and not on the highly vulnerable list senior moments in the cabinet :) :) or crisis panic. Anyway thanks for your reply on this I recall you having problems to spite being registered. Happy Easter Day

Katie i am not recieving govt food and i am on the medically vulnerable list and had requested a food parcel when i registrerd before i finally got confirmaion from sainsbury.

So as ou say the system isn't quite all it is cracked up to be,let us hope they get their act together as the lockdown is sure to extend for sometime to come.?

xx

Very much agreed speak to you again soon

frose
frose
in reply to skischool

Whereas I am receiving food parcels despite having told them that I don't need them!

katieoxo60
katieoxo60
in reply to frose

Typical total confusion in a crisis Frose, but guess some help is better than none.

embroy
embroy
in reply to skischool

I have also got a letter saying the same thing to are taking about, received a telephone call yesterday as well, asking me if I go out, only going for hospital appointment to the eye hospital.

Looks like the lockdown will continue for a few months, hope everyone is doing well..😉🤔😘

benney123
benney123
in reply to skischool

yeah that right let us all wait as your ok jack like the rest of then hay

I am on the list as well and I have had the Council call me which is good. But The Wife is registered with Tesco but is not on the list even though she is my carer. There does not seem to be anything to take this into account. i have heard from other people that they are on the list and had the same problem but then they get an email from sainsburys saying they are on the priority list and have a link to use? I think you have to keep onto them to get anything done. One of my son's is a night store manager for Tesco and they are getting dribs and drabs of information coming so it is all down to too few trying to do to much I think.

The Wife is suffering with a very bad knee at the moment o I drive and stay in car and the wife shops with face covered and gloves.

BE Well

katieoxo60
katieoxo60
in reply to Offcut

Thanks for your input Offcut, Once we mention the confusion then lots more come on with their experiences, non of which seem to have been straight forward. There are lots of no,nos about Sainsburys. I note enough to make people go elsewhere only last week it was reported that the queue at Canley, Coventry was two hours long just to get in the shop. I could not stand for two hours now even if I had a Taxi there and back. Your wife seems to be suffering like me give her my best wishes. Stay well and enjoy the Easter Sun . Happy Easter Both.

I am also registered on government list. I’ve received emails from Tesco and Asda re priority online ordering. Not Sainsbury’s though. When I last got through they said to wait to be added. Good luck.

I've been on the list since March 21st, but still not had an e-mail from any supermarkets I have over £40 of points credit with Sainsburys . I have registered with the government site as every letter suggests but no joy. Thank you for your good wishes Happy Easter to you.

Sorry No suggestions that really help. Try countrywide help groups ie covid mutual aid group , or local council but they did not follow up initial call..

It all a mix up . I have had a mail from sainsburys saying yhey have been told i am vulnerable ,but i havent been told . Cant attempt delivery slot u til i get internet banking sorted and need a mobil phone for tha t . Mine has expired and cannot sort it, so depending on post. Ha ha snail mail is snail pace at present . Now radio is being blocked by something all morning from 9.00 onwards till midday. Had a voice saying it was pirate radio serving NW. (sounded like pirate . What else could it have been ). The expensive radio suffers. but the cheap older one doesnt. Very odd but very annoying. Any ideas?

New tv recorder is sick. Shower is sick too . I think i know why having looked at

e-how and not asking any workman if available ,to come in at present. So cold shower or nothing . What a mess!

Sounds like you are in a jolly mess up like myself , is it a digital radio because they can get things on there that you haven't tuned into. The post has had its working hours altered so you are right it is extra slow mail. Deliveries are not too bad for parcels ect. In the chaos some new repeat prescriptions are going adrift because of so many extra deliveries and ill staff with the virus. WE can't change the chaos ourselves but its really annoying when they say digital tech is the be all and end all, There is only so much an inputter can do in a day into anyone computer and only so much it can process. Hope you soon get your varied problems sorted. My Ipad plays music when I put it on but I have not programmed it to do that. Gremlins at work :) ;) Have a nice evening.

Just lost what i had typed! Pity it doesnt go to drafts.

Make sure you get your scrips in early as there a lot of shortages. I had a fortnight in hsnd with mine . Took a week to contact the pharmacy to deliver as they are so busy. The country generally has reduced staffing to the minimum and with so many people self isolating cannot provide the service needed. The supermarkets and others use "just in time " and have nothing spare to cope with extra demands. Life is a mess and when things go wrong we cannot get them corrected. I was pleased to get my scrip delivered eventually, but did not check it as usual. I ordered it early but lost the time i had in hand by not checking, ,! My fault , put it down to stress. Also I think little irritations become very large irritations, I think i must take up meditation.,!

I know what is wrong with my shower. I know what is wrong with my tv recorder. It was connected using the old cable (10 yrs old) and too old in this technical age. Just to save time !

Can't deal with the pirate! Hopefully he will be sat on . My new inhaler will come. Now what is for supper?

Im having a bit of fruit loaf with butter on for supper with a cup of tea. One advantage of a freezer you can keep a small amount of different things in it to keep you going. Got a virtual Easter egg on messenger this morning can't get fat on that.:) Checked another file to see if any emails from supermarkets. I always order my drugs earlier since going on the POD, but like you I try to keep a bit of extra so I don't run out. The hospital expects you to keep a fortnights with you when admitted too these days. I'm going to check my emails now so night night till we sperak again.

Forgot to add that when i got my repeat scrip delivered didnt check it and my new inhaler was missing so had my last puff today. Prom ised it for wed nesday. So will use the old one i luckily have still. They are very busy but might have worked from the earlier one on comp , and not the updated one. Not a problem , but could have been.

I believe NHS send lists to supermarkets in your area updating them who is on the list. It took 3 weeks for them to be notified about me after I registered in the gov register. Then I got an e mail from 4 supermarkets. However could only get 1 delivery from Asda.

katieoxo60
katieoxo60
in reply to Chriskho

It is very hit and miss but hopefully yours will continue to work for you. I need it for future needs not just now. As i see it its another modern process that's not all its cracked up to be and god help those who can't manage alone because we can't just phone up and get things sorted these days we have to be able to work things and fix our electrics ect so the digital gadgets work. Have a nice evening

Sainsburys kept coming up not vunerable. Kept having to log in again eventually recognised me

Sainsbury’s e mailed me on 23rd March to say I would have priority for home delivery . No joy, message , said not on list, now says account on hold been a regular customer since the store opened. Don’t think I will be when I can get out again . We are not the only ones having these problems. I have a Morrison’s delivery AM tomorrow .

katieoxo60
katieoxo60
in reply to joyce74

Thank you Joyce74, it is a crazy situation many of us are not just over 70 are we.? Think I will be looking at an alternative as obviously in a crisis the modern technology does not work and it still requires manpower to deliver. Sainsburys in most cases has failed us. Many people are really struggling to get food all over the country due to being extremely vulnerable and stuck in for 12 weeks which is placing pressure on others . There are two meals delivery services but they are now taking five days for new orders due to increased volume of customers. It is quite frightening for older customers as they are asking us to use this method and the system is not working its immaterial why we need delivery the point is they cannot cope with the magnitude of volumes no matter why. Enjoy your day its nice and sunny in the garden.

joyce74
joyce74
in reply to katieoxo60

My Morrison’s order delivered at 8.15 well pleased. Feel very let down by Sainsbury’s. I know things must be chaotic now but to advise you that you are a priority then not allowed to even place an order is not good. I was first in the queue for the first over 70s early shopping slot. The queue was so long the store became packed not able to distance from others. We have 2 daughters who have been shopping for us. Hope you get something set in place Katie Take care

I had the same problem saying I wasn’t eligible even though I am over 70 but there was a phone number to ring and eventually got through to an automated system, gave details about myself and hey presto got accepted. Still not easy getting a slot but keep going back in as they add more so now have had 2 deliveries

I registered at the very beginning. The supermarkets contact you, you don’t have to phone them. I waited 3 weeks, it’s a bit slow. Sainsbury’s are appalling still haven’t heard from them. Tesco was brilliant, so was Asda and Iceland. I’ve given up with Sainsburys and waitrose. It’s all about waiting for text message or a call.

katieoxo60
katieoxo60
in reply to Linjones

Hello there I have been registered since the same date but no supermarket contact and can't get on their to order. I just presumed it would be Sainsburys as I am already a customer registered for delivery. with a pass word. It is now coming up to four weeks since I was registered my fourth hamper is due this week. Ok I am not desperate like many others but do need delivery outside of emergency coronavirus steps and don't want to particularly waste food I don't need,while being unable to get food I do need or other items like paper pants, sterilisers, basic pharmacy items. We as true brits can manage but what happens after when we still need these items on a regular basis. ? This crisis has only served to show how impracticable the arrangements are for less abled persons especially if the have no carers or family & those with small children. Enjoy your day its cool but sunny.

Hello Katie

i contacted Sainsburys having received the letter, was promised a slot in 2 days, that was 2 weeks ago and nothing. Have shopped solely with them since returning to this country 40 years ago,

My local authority is not taking calls to register with them for help, used the IT log in but no answer, and tried support line number, not answered either,

Am going to spend today trying sort out.

Am ready to kick the proverbial ,

Sopsx

katieoxo60
katieoxo60
in reply to Sops

So long as its not the bucket you propose to kick all will pan out I guess. Possible look back and smile in time to come. The main problem is to survive and social isolation is not the only thing we need , food delivery would help wouldn't it ? Tescos have drafted in extra staff. Stay well, warm and hopefully the cavalery will turn up with a delivery ( I fear not) Have as good a day as you can. x

Sops
Sops
in reply to katieoxo60

Hello,Katie

,i have good news report, managed to register with local authority at last and needed medication yesterday, so emailed script to my GP by 9am, phoned new helpline number to request help, someone called back in minutes and prescription was delivered 2 hrs later by lovely man in Lycra on a racing bike, left it on my doorstep, waved and was off.

Today same helpline rang me to say my food box would be coming today, just waiting for delivery, so hopefully Spag Bol on menu tonight,

Take care Sopsx

katieoxo60
katieoxo60
in reply to Sops

That is good news , whats your hamper like? Ours are similar here each week. Enjoy its nice to hear a bit of good news. Hope you enjoyed a nice meal, what did you have in the end? I had mince, swede and mash with a ready made Jelly for desert today. Bye for now sleep well. WE have a steaker runny round our area according to my mobile., what a joker.

I received NHS letter 4 weeks ago. Registered with government and heard nothing!! I am 46 with COPD and a child with Autism. Food parcels are no good to us as child has limited diet.

So Dad with heart disease age 7O waiting for triple bypass is driving my mum 67 to shops to get my shopping and prescriptions.

Its a joke! Going to have to break shielding and get a £2OO shop as we now have empty cupboards and mum rightly only wants to go out once week so can't get it all.

Fed up now been so mismanaged.

So,sorry to-read this. My grandson has autism and has a very limited diet ,mainly yoghurts and breadsticks, my daughter in law is finding it so difficult to obtain these items. good luck and keep safe, at least i only have me here to worry about,

Sops x

It is very hard not to get fed up, when those that need help are not getting it in many instances, I am watching neighbours having an alcholic drink in the front garden while others can't even get weekly essentials delivered. Sadly a lot of it is lack of manpower. As you say mismanagement in many cases . If some of us were not good managers generally we would have been in stuck early in the game. Like yourself we are resilient and are often prepared like boy scouts for emergency. Lots of people have had ops cancelled not least myself so appreciate what you are saying. We have just lost a close relative too but at least hes not suffering anymore, and I have family on the front line services. Behind Every door lies a different story. Its our stiff upper lip that gets us there. Stay well and your family and hopefully we will all come through this trauma.x

I received an email from Sainsbury's and Tescos informing me I was on the vulnerable list. Unable to get slot with Sainsbury's but got a slot for tomorrow with Tesco.. happy days. Hope you get lucky 💕👍💕Sheila

katieoxo60
katieoxo60
in reply to garshe

I keep trying at least I am being allowed to look now.

I must be lucky I have been offered slots from Tesco, Asda and Iceland. I am only going to use one then there will be 2 slots left for other vunerable people

katieoxo60
katieoxo60
in reply to panda22

Thank you for your consideration to others.

Hello katieoxo60 ,

I really have no real advice on this matter but I just wanted to say hello and I hope things get better for you. Everything is such a struggle at times and you had such a tough year last year. Sending a *hug* from afar and much love. xx 💕🙋

katieoxo60
katieoxo60
in reply to Caspiana

Good morning CAS, things will get better for us soon I am sure. But some people get so uppity because they think they should be given everything by the government. Hows your mum keeping during this crisis hope she is well. All I wanted was a order from a supermarket but unbeknown to me I was on the extremely vulnerable list so got an hamper, along with abuse on my phone from some idiot this morning plus naked men running wild on my phone too, perhaps I should report them to the police. I have enough worries without idiots like that going on . We just lost a family member too, and I have a family member on the front line. Idiots who think like that should be locked up and the key thrown away. Hope you had an happy Easter, enjoy the rest of your day, will speak again soon xxxx

Caspiana
Caspiana
in reply to katieoxo60

I am shocked! Why did you get that kind of phone call??? Naked men?? What on earth is going on??? Why are they upset about you getting a hamper?? I don't understand. 😠 But I am glad you are getting food etc. If you are bring harassed then yes, you MUST report it. Keep yourself sage Katie.

I am very sorry to hear about your family member. So very sad. *HUG* Keep safe. And yes, talk soon. Much love. xx 🌿🍓

katieoxo60
katieoxo60
in reply to Caspiana

Thank you Cas , it does not upset me but it certainly shows a lack of respect for those who are trying there best to get through this crisis and those giving their all to bring people through. No thought for the gravity of their actions or words at very sad times for many. When they do or say these things it is obvious they are only thinking of themselves including the panic buyers. But Hey we can't change selfish attitudes in some sadly. xxx am blowing these kisses to you.

Caspiana
Caspiana
in reply to katieoxo60

As they say we cannot cure stupid. *KISSES* back . xx 💕😘

I posted about Sainsbury a little while back but can't now find my post! Anyway, I emailed their CEO complaining because I am a long-standing customer (they must know this because I am forever getting emails from them) but one who always shopped in store and never had on-line account. My complaint was that I could not even register for on-line even though I was on the NHS "extremely vulnerable" list. Probably my email had no effect (I'm not important enough!) , but I'm happy to report that a fortnight ago Sainsbury emailed me to say they had been notified by the NHS that I was on the extremely vulnerable list. As a result I was able to register on the Sainsbury website on a Tuesday and I got my first delivery by the Saturday. Even quicker this week, ordered yesterday (Wednesday), delivery coming Saturday. I suspect part of the problem in getting these priority deliveries off the ground is data protection. The supermarkets quite understandably want some evidence individuals are priority cases otherwise all and sundry could be claiming they are priority. The NHS can supply the evidence but I suspect the EU's General Data Protection measures might have proved a temporary obstacle to the NHS passing our data to the supermarkets until a way round could be found. Just an observation here that even now not all supermarkets seem to be as good as Sainsbury. I used to be a regular shopper at Waitrose and they too have my eamil address. Waitrose even allowed me to register on-line which gave me hope until I got to the check out when told they did not have a single delivery slot for the forseeable future. I assume Waitrose have exactly the same information about my status as Sainsbury but I have not had any offer at all from Waitrose about priority deliveries.

Another thing that is apparent with this is like you say, the fact that many may say they are on the list without evidence and the fact that the details are data protected by NHS and the supermarkets. Another area of help might be the forces charity if families have serving members in the forces as they have a helpline to. A thought crossed my mind that maybe after this has died down some of the supermarkets might come up with priority services like the other utilities do and keep a register in different areas. Better than trying to just cope in an emergency. There will always be those who fall through the net and cannot cope easily in a crisis. Enjoy your day .

glad your on the list but think about all of us that cant get on this so call list and had no help with anything so still having to go out and get own shopping

Yes I do feel for those who have to go out , but I can't due to not being able to walk. Hamper delivery is dependant on volunteers to deliver and companies like wholesalers doing it for us and that takes a lot of organisation whereas the supermarkets already have delivery option services but a lack of staff due to the virus and magnitued thats why we have been asked to help our neighbours who are less able. People throwing I'm alright Jack slights on my phone don't help matters. Of course there are lots of up front staff that could not get food because of panic buyers before the lockdown. I was fortunate as I was stocked up ready to have an operation, but thats not the point just because I am prepared incase I am ill does not warrant such retorts on my phone or to others who where normally ready for mishaps in ther homes due to health status or because they have no family. Hope this does not offend I am just stating the facts. I do care but cannot help at this time or go out myself & I don't have transport either.

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