oxygen supplier and electric refunds

[derrylynne]

I use oxygen for 15 hours a day. Sometimes more and am supplied by Baywater Health. Until recent, they were an ok company. But alarming changes have been made. My last electric refund for was nothing. I complained and was told it would be raised by their electric team. Nothing has happened yet. When checking my statement I find one machine missing on the calculation, with that machine not being read since April. Anyone else had any problem with their refunds ? Or even Baywater in general?

[stone-UK]

Hi

Do have you payments deducted from you bill, ( can take upto six months ) or paid directly into your account.

Not confident about the system of metre reading. Twice yearly, twice guessing.

baywater.co.uk/patient-care...

I’m only on Ambulitory so don’t have those problems as yet.

[papilon]

Hi, i'm with Dolby Visio. Never had a problem. I send in the readings to them and they pay money directly to my bank account. Last time it was almost £30.00 The machines are serviced every six months and the engineer also reads the meters on them.

[Hidden]

I haven’t been on oxygen very long. I have had one refund directly into my account. I did have an empty ambulatory cylinder delivered though.

[gingermusic]

Most unusual I am with BOC and never have a problem with being refunded every quarter. You need to just really keep on at them until they cave in and get it sorted.

[sibkev]

i did when they swopped 2 machines over did not include old 2 machines but if you get free soler panels you run your machines for free in daylight hrs but they still pay you it helps a lot pal