British Lung Foundation
34,249 members • 41,644 posts

AMBULANCE 🚑 SERVICE COMPLAINT upheald

Some might rember complaint i put in about attertude of ambulance man / women WHEN I thought I was dieing of heart attack.

Well person had issues with entering smokers home EVEN tho door was wide open and no one had smoked for few hours.

She had attertude I had brought it on my self AND was not interested in my condition AND sat in ambulance till I was ready to leave.

When I arrived at hospital she nearly trashed triage nurses ecg pulling me away befour I was detached from AE equipment.

That’s how intrested she was.

Anyway EVEN though I thought I was dieing I Thought this know ways she is going to get away with her judgmental attertude.

As in my VIEW our NHS dose not judge and will be sorry Day when it dose.

So long and short of it IS my complaint WAS upheald as I had surport of other crew members and her employment record as been amended to reflect my upheld complaint.

31 Replies
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With respect to jeffajaxsmith, I have read this message twice, and find it hard to follow. Reading it again, I think that one of the ambulance crew objected going into a smoker's home. Yes, I would have made a comment if I could smell smoke because it is unpleasant. BUT I am an exsmoker.

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So is somebody who as been in house car fire

Where do you draw the line

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Well done Jeff. Standing your corner is not always easy for us and in this instance the attitude of the worker seemed to be well out of line.

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Hi Mrsmummy your not wrong there DO sick people needed judging.

She knew nothing about my work history lung health and made it obvioues she did not want to know.

But the not all like that the other crew member and responce driver where great and made sure my complaint reflected that.

The was brilliant with my dad and reassuring with me.

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That's good to hear. Whatever the circumstances people should never be judged and must always be shown respect.

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You had every right to complain as ambulance workers have no right to judge. They go into all sorts of situations and need to do their job for everyone.

Take care JAS. xxx

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Fully agree and that was my motivation AS she should been interested as someone who is having heart attack might need her help not to stand there judgmental wile someone dies

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Good on you standing your corner , how dare she she new when taking the job she would meet up with patient s that did things she disagreed with ,Tuff I say

Take care

Dorothy

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Defo agree and she did do stuff i disagreed with.

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Sounds like she's in the wrong job.

You did right to complain, the last thing you need, when your sick, is people like that anywhere near. Well done xx

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Well done Jeff. A big part of their job is to be non-judgmental and to make the patient feel at ease. Big fail on both counts! Hopefully, she may now change her attitude. XXX

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Hi Pam we can only live in hope.

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Oh my... I'm so pleased I saw this post. Although it's now 6.40 am and not slept in 3 days. I have a story about a paramedic who attended my home and was still pondering on how to deal with it. I'm still dealing with a exacerbation episode.

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Hi Missy thanks for reply HOPE your over exacerbation and feeling better.

One I complained about sounds like one you might of had.

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That's not a good experience at all. I hope the lady in question will be reprimanded. Hope your dad is doing okay JeffAjaxSmith . xx 🌹

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Hi caspiana think she was well reprimanded ... dad’s doing ok really IS eating crisp.

Hope alls well your end

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I am sorry to here of your experience there it is the last thing you need then.

Also sorry the paramedic must have been having such a bad day or something because I cannot imagine anyone behaving like that in that roll will be in that roll very long at all.

Mum went into hospital yesterday with pneumonia and ambulance crew were great as always; absolutely brilliant, cheerful, caring while doing 12 hour shifts!!!!

All the best

Phil

[edited]

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Hello Phil.

So sorry your mum is poorly. I hope she is in the mend. Take care of yourself too. xx 🌻

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Thankyou for your kindness.

Saw her this evening and she is having a hard time of it; hopefully start getting better soon.

She was 81 years old today and I didn’t think she would get here this time last year, every day is a miracle.

Be well and take care yourself

Phil

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Thank you Phil. 🍀

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Hi Jeff, nice to see your post and update. I am glad your complaint was upheld on their judgemental attitude, but its a two sides to the story type of thing. The worker is entitled to refuse, but having taken on a job of care should be prepared to put care before their own health, what about risks of attacks by unstable persons and many other things. Just like the risk when entering a terrorist situation. Your habit is a minor risk compared to a terrorist attack. :) take care hope your dad is well too

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Hi Katie I use to work doing removals and some of the houses was Rotten I never once said anything about how they lived but I did put gloves on.

She was just out of order really AS this worse things one can walk into.

Hope ya doing ok and staying clear of ladders steps worktops etc

Me dad’s doing better than me I think IT though trying to be strong.

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Hi inamoment guess given her work and cross infection risk I don’t think do any harm but am not sure she should be breathing in fabreeze

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We all have bias AND some are professional enough to keep them private in public.

Am sure this very few angels in world

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I’m glad you complained. People who enter caring professions which involve visiting someone’s home have no business picking and choosing who they’ll care for. Whatever next?!

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Do I agree AND where will it stop when they go on about cats dogs occupiers have.

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Sounds a bit like an ambulance lady my Husband had. Although it's about four years ago now. I won't go in to details but a couple of things she said were really scary. I told the Hospice nurse and she said we ought to report her. With what was going on at the time we didn't. I wish in a way I had because she shouldn't have got away with it.

I'm glad you followed through with your case and won.

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Hi Mavary Sorry to read about your experience when it’s reassurace we need BUT she meet her match with me AS I don.t care who or how big are A wrong is a wrong in my book.

Could even go as far as saying she might of been sent for me to sort out GUESS can have days that feel like that.

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I wasn’t in the right frame of mind at that time. I should have complained. I don’t know where you live but I wonder if it was the same lady. Surely there can’t be another. They are usually so lovely. She was quite a big lady and blonde. The Hospice lady said that a man who used to be an ambulance man and was then or had recently then been sick at the Hospice had complained. But as I say this was four years ago. I hope this one was struck off. She was obviously not fit for the job.

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Oh, well done! Not liking to breathe in cigarette smoke is perfectly understandable. Being rude and judgmental however is not acceptable under any circumstances. I am so pleased they upheld your complaint after investigating and speaking to other hospital staff who had witnessed what happened. Put it behind you now Daz. xx

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Hi Cheers I already have ..... just hope I don’t need her help one day

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