Another question

[Time_2_drink]

Could the people and any one else who replied to my posts about stair lifts give me any information on warrantys by what I have read they seem to be extortionate and I would appreciate any guidance thank you

[stone-UK]

Hi

This a copy of the terms and conditions for one company, new purchase.

cdn.stannahstairlifts.co.uk...

Before final choice check the preferred companies web sight and read the term and conditions for the type of purchase you intend.

Ask for clarification in writing on any issue you are unsure of.

There is a standard warranty which will cover different components for a number of different years. Example stair lift 2years, motor 5years.

An extended warranty which may be costly and requires a annual service may already be covered by the standard warranty or as a add on example 2yrs standard plus 3yrs extended total 7yrs.

The fact you can read the term and conditions of the web site will give you a better understanding. Before you even make any contact, less pressure.

.

[Time_2_drink in reply to stone-UK]

Thank you we live in north east I was wondering would it be better to rent

[Carnival567]

I think the cost of warranty with the companies is extortionate, I got a far better deal through Mark Bates ltd who specialise in insuring mobility aids. They are based in Grantham and their phone number is 01476 591104. It was still not cheap but less than half of the warranty! I think I paid about £550 for three years, but not absolutely sure so don't quote me! Certainly a lot less than the company offered for the same service level.

[Misstickle in reply to Carnival567]

Thanks Carnival567, really useful to know.It never occurred to me we could go elsewhere to the manufacture. Have just paid nearly £500 for a years' maintenance /service contract on a 1 yr old stair-lift! Will certainly look into before renewing that.I generally don't take out these things but with a stair lift, it's such a vital piece of equipment that needs to be seen to quickly if it breaks down.

[Time_2_drink in reply to Carnival567]

I am now wondering if it would be better to rent we live in north east

[Time_2_drink in reply to Carnival567]

I wonder if they cover the north east or is it just local

[Carnival567 in reply to Time_2_drink]

If you mean the insurers they are national.

[Time_2_drink in reply to Carnival567]

We looked on his web page but couldn't find any mention of stair lifts

[Time_2_drink in reply to Carnival567]

I've just looked on the website and can't find anything about stair lifts

[stone-UK in reply to Time_2_drink]

Hi

stannahstairlifts.co.uk

[SAMMYJFL]

I paid £560 for 4 extra years' full warranty with Acorn

[Time_2_drink in reply to SAMMYJFL]

Acorn have been pressuring us with phone calls

[Carnival567 in reply to Time_2_drink]

They do that, my other half told them if they could offer us a better deal than other suppliers then why didn't they give it first!

[Time_2_drink in reply to Carnival567]

My thoughts exactly they just milk the situation

[SAMMYJFL in reply to Carnival567]

Acorn do a hard sell on extended warranty pretty much from the day you've paid for the stairlift but I held out until guarantee was ending and in the meantime couldn't find a better deal anywhere else. Another year has elapsed and I'm happy with the company and product so far. Hope that this helps.

[Time_2_drink]

Thanks we haven't even said we buying from them yet and they have phoned several times also companion phoned about price matches why don't they just give you good price to start when you are ill it is just to much .Thrn they have different levels of warranty total nightmare which level did you get some asking a grand for 4or maybe 5 years