for those who don't know l had to send a letter of complaint following my two day stay in lind ward. Tests not booked correctly, tests booked but no form and l was not informed that one meant a tube down my nose and monitored. Only a few of the problems. Yesterday, the chief of Pals phoned me to go over the problems l outlined in the letter. He was taken back by what l said, and said once this conversation was finished he was going directly to head of nursing to discuss further. That being the case did l need him to phone back as to what's happening next. Knowing that they have taken it seriously and some if not all the issues will be sorted out, l felt l could leave it in his hands.
He remarked that not many people complain as they are worried how it will effect their treatment, so my letter was an eye opener. True, l may well, have to go back for further tests. In the end , whether u agree or not, if something is wrong, it needs fixing. Especially when it effects your tests, and effects your health issues.