well, the Brompton branch got back to me after l sent email the next day. Although we agreed to disagree on some points, l was given the chance to take it higher or go to the ward manager first. I went for the later, who l understand will phone me to speak through my concerns. If l still not happy can still take higher.
At the end of the day, not being there, I have no idea if what they propose to do with be carried out.