There has been some confusion and some concerns over emails / popups sent by HealthUnlocked regarding a survey about prenisolone with some users worrying that it was a scam and that HealthUnlocked was hacked. This was not the case!
HealthUnlocked is helping the NHS Choices website get feedback on editorial content about prednisolone. The technology that the NHS is using means that there needs to be an installation to make the survey work. I understand the installation makes the process more time consuming and complicated. We really appreciated everyone who tried or considered taking part.
Please be assured that emails from @healthunlocked or @email.healthunlocked are genuine. And so are the pop ups!
I also know that some users who have opted out of emails from us regarding surveys and research etc. were unhappy that they still saw a pop-up about this when accessing our site. Unfortunately, whilst users can opt-out of emails, they can't (at this time) opt out of pop-ups (as mentioned here: support.healthunlocked.com/... )
I realise that this is really inconvenient, and can only apologise. A pop-up should only show up once per user, per browser/ device used. I hope this clears up any upset or misunderstandings and we are very sorry to have caused users concerns about their online safety.
Let me know if you have any more questions! As always, you are very welcome to get in touch via our Help Centre: support.healthunlocked.com/...