Doctors. : Afternoon everyone. I know... - British Lung Foun...

British Lung Foundation
41,443 members47,645 posts

Doctors.

kimmy59
kimmy59
27 Replies

Afternoon everyone.

I know doctors receptionist get a bad rep but with the exception of one mine weren't bad, until a few weeks ago.

My husband had to have a triple by pass he was treated at the William Harvey in Ashford, but they work with Kings College so he was under a consultant there. He wanted to get my husband operation done ASAP so he could go back to work, so he used the private hospital he also works at London Bridge.

Everything went well he was home in a week, I rang my GP as instructed to get a home visit and a nurse, that's when problems started the nurses failed to turn up 3 times and they managed to give him E. coli in his leg wound. I rang London Bridge to tell them because I was frightened, so the nurse rang my doctors to ask where the community nurses were. They've not done anything and have been really rude to me ever since, wouldn't let me make an appointment and told me my GP can't prescribe the salbutamol for my nebuliser unless my consultant says so.

Last week my husband went in to try and arrange a treadmill test so he can go back to work now London have signed him off, they told him he needs the nurse, she rang to say they were wrong. Went back today, the nurse appeared at reception and said because you went private things are different.

So now it all makes sense why they've been funny, I don't know what to do but I've lost all faith.

Anyone's ideas or opinions would be great.

Kim xxxxxx

27 Replies
oldestnewest
Hidden
Hidden

I've heard of complications arising when someone goes private then back to NHS before. Have no idea how you can resolve this but I am wishing you the best of luck.

BC x

2 likes
Reply
kimmy59
kimmy59
in reply to Hidden

That's just my point he didn't go private it was NHS, the consultant just treated him at London Bridge to speed up the waiting so he can get back to work. The receptionist have just decided that it was private so are being funny, but they're doing it with me as well now. Xxx

3 likes
Reply
pergola1
pergola1
in reply to kimmy59

It might be an idea to discuss your problems with PALS (patients' advisory liaison service?) - they could clarify any issues you have, Kimmy xx

1 like
Reply
kimmy59
kimmy59
in reply to pergola1

Thank you I will try and find something. Xxxx

Reply
skinnylizzy59

I agree that this is the route to take now to get things sorted for your peace of mind. Good luck.

Reply
HiddenThis reply has been deleted
kimmy59
kimmy59
in reply to Hidden

I'm so angry I can't tell you, we've both worked hard my husbands never been unemployed.

I used to stick up for myself but as you know this illness I've not got the energy.

The more I think the more I remember, one of the receptionists have

Told me I would have to wait 8 months for my flu and pneumonia jab, in the meantime a got double pneumonia the nurse said I could have had it anytime.

Reduced me to tears because I wanted my GP to refer me to welfare services, telling anyone nearby he wouldn't help me get benefits.

Keeps ringing me telling me I need a spirometry test.

And that I can't get salbutamol for the nebuliser from my GP.

I feel like I'm at school

Kim xxx

2 likes
Reply
peege
peege
in reply to kimmy59

I would definitely be making an appointment with the lead GP or one you get along with. Explain briefly & ask how you might get it across to the receptionist that your husband did NOT go private & therefore expects the same respect & treatment of any other patient.

Surely they're discriminating or something? I'm bloody furious on your behalf, how bloody dare they. Also you dont ever have to tell the receptionist your private business with the GP. I absolutely never would. Just tell them with a smile that it's private. What happened to confidentiality? They're breaching that too. You could 'ave 'em Kimmy.

1 like
Reply
kimmy59
kimmy59
in reply to peege

Thanks so much, I was beginning to think it was me. Actually it's only a small practice and my doctor is very nice, unfortunately I think one of the receptionist is his wife. I got on with all the others until the London Bridge rang to ask why nurses hadn't been in and why my husband had E. coli, the receptionist rang me saying she had been told off.

Kim xxx

1 like
Reply
tomc

I too have had a bad encounter with doctors receptionists.

3 days on the trot I tried to get an emergency appointment and was told none available.

I was getting worse and having more frequent exasperations which my medication was not improving.

I eventually phoned the hospital who sent an ambulance for me.

The consultant took a fit when I told him the saga of the receptionist and phoned my doctor direct.

The problem was that this girl had no Idea I was on a red list and didn`t even know what times emergency appointments were.

The upshot of all this has been a big shakeup in the department and a return to older experienced staff dealing with high risk patients like ourselves.

I know that this is slightly different to what you are talking about BUT, the NHS have an obligation to maintain a program of care to any individual who requires medical attention regardless to who they are or what referrals were organised by the NHS for them.

I would defiantly pursue this matter with the referral doctor and your practice manager and anyone else that can get this sorted out in case of future needs.

It is outrageous that you were treated this way under the circumstances, I am only glad that things turned out well.

Tom.

4 likes
Reply
kimmy59
kimmy59
in reply to tomc

Thanks very much.

That must have been horrible for you, they really annoy me the way they play fast and loose with our health. I am going to complain, he's got to wait until 9th for an appointment now. I'm really angry.

Kim xxxx

3 likes
Reply
tomc
tomc
in reply to kimmy59

I do not blame you for being angry.

They need to take more care with high risk patients, we matter to our families and have a right to be treated with respect and courtesy.

The 9th seems a long way off, I hope all goes well for you and your husband.

Have a nice New Year.

Tom.

3 likes
Reply
kimmy59
kimmy59
in reply to tomc

Thanks for your reply. I'm making an appointment myself to tell the doctor how I feel.

Happy new year to you.

Kim xxx

2 likes
Reply
HiddenThis reply has been deleted
tomc
tomc
in reply to Hidden

Hi Stitch.

I can be as bit of a pain when it comes to my fellow man being abused and disrespected.

The way I look at things is, we are all created the same in the eyes of god, so , them who think the know or are blatantly dismissive and think they are better than everyone else should think on.

You never know what is round the corner just waiting to bite you!

As the saying goes " what goes around, comes around"

Hoping that a good healthy New Year comes around for us all.

Tom.

2 likes
Reply
HiddenThis reply has been deleted
tomc
tomc
in reply to Hidden

Sorry Stitch..I have just read your comment "I bet the doctors have no idea" .

You are spot on!! but my view is the doctors, Management should know and if they don`t is a British attitude of being shy about complaining.

Lets ditch that attitude Stitch and maybe they and the government will get the idea that it is not acceptable to people any more.

That's why I really like this site, the people, ordinary people here genuinely care and that is a wonderful comforting thing.

Tom.

1 like
Reply
katieoxo60

No wonder you are angry, as you are both being penalised for someone else's decision. To have to wait till the 9th for an appointment is wrong, that's a ten day wait, on top of the fact the aftercare was withheld. Pals do still assist in cases like these but some practices have a patient representative team also. I recently used the practice manager to resolve a failing in care, which got it dealt with quicker. Hope you get this sorted soon you don't need added stress right now, thinking of you best wishes x

1 like
Reply
kimmy59

Thank you to everyone for your replies, I feel much more confident now.

My sister and brother in law are Ex civil servants so they will draft the letter, I'm going to do it the proper way otherwise it just turns into a slanging match, and my husband is going to email his surgeon later about having to wait for the treadmill referral, with any luck he might offer to do it up there. I'm going to find exactly where I have to complain to, but I might start by going to my doctors first, only because he's normally ok once you get past the Gestapo.

Thanks again

Kim xxxxx

1 like
Reply
Offcut

I had an Ablation in a private hospital but it was on the NHS and everyone was fine with it as it is common knowledge that they do these in the private sector. It seems in your case they are not looking at facts but making their own minds up, Wrongly!

2 likes
Reply
kimmy59
kimmy59
in reply to Offcut

Yeah they are. But even if he had gone private for the operation it's none of their business, my husband said weeks ago that's what it was. Thing is we live in Medway in Kent when he had the heart attack the paramedic sent the heart trace to Ashford because they do the stent ops, Ashford told them to bring him there, when he got there they said a stent wasn't possible as he needed a triple by pass so he was referred to Kings College. What I don't understand is all the letters are NHS from London.

Kim xxx

1 like
Reply
HiddenThis reply has been deleted
kimmy59
kimmy59
in reply to Hidden

Thank you. Outrageous about sums it up, well they've not done battle with my brother in law before so as my dad would have said stand by your beds.

Kim xxxx

Reply
onamission

I would go back to your consultant who did the by pass, I was registered at a GP practice for 50 years the receptionist were like Rottweiler I moved to another piratic last year.

Reply
kimmy59
kimmy59
in reply to onamission

My husband is going to email his surgeon see if the treadmill can be done London. Xxxxxx

Reply

You may also like...