What I am about to tell you happened to me tonight and this is a very true story.
I decied to go on line and speak to a BT advisor about changing my provider. One question I asked was do BT do any special deals for OAP's. The answer I got was what is an OAP just lost a customer.
I spoke to my provider and put the same question to them the anser was you will have to take your computer to PG World , I asked why and the reply was to get the OAP repaired.
How disgusting is that. I will not tell you what my reply was just say I was disgusted. BT and SKY you need to retrain your staff.