I have read lots of bad reports about the new 111 non emergency service that has been introduced, in the past I have used NHS Direct and they were really caring and extremely helpful. It was with great trepidation that I had to use the 111 service on Saturday for my son who was staying with us as he was suffering severe chest pains. Maybe we are lucky with the service provided in our area but they were really good, giving advice over the phone and staying on line until the paramedics arrived. Credit where credit due.
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