Recently I used my testing machine ( my tablet won't let me type the name ) to test my I.N.R.. and the reading was 5.7. I waited 10 mins and did it again, this time it was 4.1 and 10 mins later it was 4.6. I went to my G.P.s and their machine tested me at 3.7. Clearly a problem.
I rang Roche and they said it was clearly unacceptable and the machine shouldn't be unreliable even though they accept a low element of variation. They said they would send me another free of charge and could I send the other back for investigations. Two days later I received through the post: a new machine anew pot of testing strips and a Lancet holder (I'm sure that's not what it's called but it describe it quite well). I think that's pretty good service don't you? It's not often we get such an immediate response. X
Written by
dedeottie
To view profiles and participate in discussions please or .
Oh my goodness my tablet keeps changing things! I don't mean calcichew of course. I mean, THAT MACHINE!
But did the 2nd machine work? That's what we all want to know . Mine works fine and agrees with my blood test within a small margin. But only used it a couple of times to be honest.
PS. I think you can switch the spelling/typing corrector off, can't remember where though!
They are normally reliable- one tenth difference between mine and the blood test (venous) in A and E on two occasions.
Once my result seemed odd and I realised my hands were not properly dry soI re-did the test and got a result more in line with what I expected- obviously the drops of moisture affected the test
I got two very different readings on one occasion. I emailed Roche asking for advice and they sent me a new machine immediately. I did not ask for this and to be honest i thought it was just a glitch so was surprised they were so quick to offer replacement. Like you I was very impressed with the service . they then sent a jiffy bag for me to return old machine and rang me later to give feedback on the problem and to ask if new one was OK. It is.
Content on HealthUnlocked does not replace the relationship between you and doctors or other healthcare professionals nor the advice you receive from them.
Never delay seeking advice or dialling emergency services because of something that you have read on HealthUnlocked.
. Mine works fine and agrees with my blood test within a small margin. But only used it a couple of times to be honest. 
Wow, don't know what just hit me
Living with AF...and then what?
Flecainide and Blackouts
Heart rate in afib and when to go to ER or A&E
